Frequently asked Questions
Product info
How should I care for my La Salamandre Ceramics?
Washing Instructions
To keep your ceramic pieces sparkling, handwashing is always best, but they are also dishwasher safe. I totally understand that life can get busy and handwashing isn't always at the top of your to-do list. When using a dishwasher, be mindful of any delicate parts like cute little handles, and always load with care.
Temperature Changes
They are food & oven safe, waterproof, and ready for all your culinary adventures. But let's avoid rapid temperature changes—please refrain from going straight from the fridge to the oven. Quick shifts can cause cracks or breaks.
Staining
The bottoms of handmade ceramics are always unglazed, making them more prone to staining. If residue does get on the bottom, wash it right away to prevent staining.
How should I care for my La Salamandre Glass Art?
Wash instructions
All Glass Art pieces are hand wash only. Avoid submerging them in hot water. Instead, wash them with warm water, gentle soap, and a soft sponge. Avoid using harsh materials like abrasive sponges or dishwasher brushes on the paintings. With proper care, they will enjoy a long and happy life!
Temperature changes
The upcycled wine bottle glasses can handle both hot and cold liquids. But let's avoid rapid changes between them—going straight from iced coffee to tea? Wait a little or rinse with lukewarm water first. Quick shifts can cause cracks or breaks.
How should I care for my La Salamandre Mosaic art?
Mosaic art pieces are crafted with durability in mind, but to ensure their longevity and beauty, follow these simple guidelines:
- Cleaning: Wipe gently with a soft cloth or sponge and mild soapy water to remove dust or dirt.
- Avoid Harsh Cleaners: Avoid using abrasive cleaners or materials that could scratch the surface of the tiles or grout.
- Avoid Direct Sunlight: If displayed outdoors, ensure the mosaic is in a shaded area to prevent fading of colors over time.
By following these tips, you can preserve the quality and appearance of your mosaic art for years to come.
Do you offer any customizable or personalized options for your products?
Yes, I enthusiastically welcome custom orders! If I have time... I love the opportunity to create special, personalized designs. Please reach out to me via email with your unique ideas, including the quantities you are looking for. I'll carefully review your wishes to determine if I am the right person to bring your vision to life!
Make sure to check out the custom order pages for the different product types for more info:
- Ceramics
- Glass Art
- Mosaic
How to place a custom order?
Please fill in the checklist below, so I can review if I am the right person for the job and you will receive a quote - no strings attached. I look forward to creating something special for you!
How long does it take to create a custom order?
The creation time for custom orders varies and depends on the complexity of the request. on average these are the creation times
- Ceramics: 4-12 weeks
- Glass Art: 2-8 weeks
- Mosaic: 4-12 weeks
How are the costs determined for custom orders?
The cost of custom orders depends on factors such as the materials used, the complexity of the design, and the quantity requested. When inquiring about a custom order, please include as many details as possible, including the quantities you are looking for, in your email to info@lasalamandre.nl. I will provide you with a detailed quote that includes the total cost, considering all relevant factors.
You can also look at the Custom Order pages for more detailed price indications:
Payments, Shipping & Returns
What payment methods do you accept?
Via our webshop, we accept Credit Card, PayPal and iDeal.
Where is Atelier La Salamandre located, and do you ship internationally?
Atelier La Salamandre is based in Amsterdam (The Netherlands), and yes, we ship worldwide!
How will fragile products be packaged?
I take extra care to ensure your fragile items arrive safely. These orders will be packaged in two boxes with filling in between and around the product, and marked with fragile stickers.
Additionally, I strive to reuse boxes whenever possible to help promote sustainability. Rest assured, your order will be secure and eco-friendly!
How soon do you ship out orders?
Physical products:
I usually ship out orders within 1-3 working days. Please note that Atelier La Salamandre is a one-women show, so small delays may occur. Custom orders' shipping time depends, and you will be informed about this beforehand.
Digital products:
Digital products are PDF documents and will be sent automatically via email within a few minutes after purchase. We kindly ask you not to share the guide with others who have not purchased it
Custom orders:
The creation time for custom orders varies and depends on the complexity of the request. on average these are the creation times
- Ceramics: 4-10 weeks
- Glass Art: 2-8 weeks
- Mosaic: 4-12 weeks
The exact timeframe will always be discussed with you on forehand.
What are your shipping options and delivery times?
At Atelier La Salamandre, we use PostNL to ship all orders. Below are the shipping prices for packages up to 5 kg. For larger orders, additional fees may apply. Please contact me to discuss these details.
ZONE 1: (up to 5 kg)
- Price: €10 (Free shipping on orders over €150)
- Estimated Shipping Time: 1-3 working days
- Countries: Netherlands, Belgium, Germany
ZONE 2:(up to 5 kg)
- Price: €20 (Free shipping on orders over €250)
- Estimated Shipping Time: 2-5 working days
- Countries: All other EU countries
ZONE 3:(up to 5 kg)
- Price: €40 (Free shipping on orders over €350)
- Estimated Shipping Time: 3-10 working days
- Countries: All other countries
Can I return my purchase?
Let's work together to try and avoid returns! If you have any questions about an item, please reach out to me beforehand. I’m here to provide all the information you need, which helps us avoid unnecessary shipping back and forth. Every item is handcrafted with lots of love, but if you're not completely happy with your order, I'm here to help. Just contact me, so we can find a solution together.
Return Policy:
Custom Orders:
Custom orders are made just for you and can't be returned.
Digital Products (Mosaic Guide):
The mosaic guide is a digital product sent automatically via email as a PDF. Because it's a digital item, returns aren’t possible.
Physical Products:
If you need to return a physical product, please email me within 10 days of receiving your order. Include your order number, the reason for the return, and any details. I'll guide you through the return process. To be eligible, the item must be unused, in its original packaging, and in the same condition as you received it. Customers are responsible for return shipping costs.
How and when will I receive my refund?
Refunds will be issued via the same payment method as you initially paid with. Usually, refunds will be processed within 10 days after we receive the return, provided the item is in new condition. It may take a little longer before the refund is visible in your bank account. If you have any concerns or questions about your refund, please contact us at info@lasalamandre.nl